REFUND POLICY

Returns

We accept returns of product within 30 days of the purchase date. To complete your return, we require a receipt or proof of purchase, the return package must be sent within the return term period and you must provide us with the name of the parcel carrier you have chosen and tracking information for the return package as provided by the parcel carrier at the time of shipment. Contact us with this information at 757-650-0957 or scott.faivre@vmacs.net

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.
  • Discounted items
  • Items that are made to order
  • Bulk items that are cut to your specifications (such as hose)
  • Discontinued items
  • Special order items
  • Items with an expired shelf life
  • Items that are hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
  • Gift cards
  • Downloadable software products

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

We make every attempt to process refunds within 10 working days of us receiving the returned product. We will notify you when your refund has been processed.

If 10 days has passed since the date which the tracking information shows your return has been delivered to us, please contact us at 757-650-0957 or scott.faivre@vmacs.net

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at 757-650-0957 or scott.faivre@vmacs.net

Shipping

To return your product, you should deliver your product to:

VMACS, Inc.2506 South Military HwyChesapeake, VA 23320

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We are not responsible for the timely delivery, condition or safe handling of products you return to us while in the care of the shipping provider you have chosen. Please ensure your returned product is properly packaged to protect the contents and a responsible carrier is chosen.

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